Kotak Mahindra Life Insurance Company (Kotak Life) has partnered with Dept to develop an AI-powered digital platform ecosystem as part of its digital transformation efforts.

The partnership will focus on improving Kotak Life’s digital engagement platforms, with agentic development being used to accelerate content migration and code development. 

The approach aligns with Kotak Life’s plans to deploy AI agents across its platforms and processes.

The project will also focus on direct customer acquisition through an optimised user experience, while ensuring digital accessibility through compliance with WCAG 2.1 standards.

Dept will work with Kotak Life on the development programme as part of its own agentic development platform roadmap.

Sourabh Chatterjee, chief technology digital transformation officer, Kotak Life, said, "At Kotak Life, our customers are at the forefront of all our technology initiatives. In the era of AI, there will be a paradigm shift in CX becoming more and more personalised, and brands need to build and scale platforms to deliver this seamlessly for all their customers. Transitioning our customer-facing assets to a cloud-native, headless architecture along with NLP-powered interfaces aligns with our vision of enabling AI across our life insurance value chain. We have partnered with Dept on this journey. In Dept, we found a partner who understands that this is a critical component of our broader business transformation. Through this partnership with Dept, Kotak Life will transition to a cloud-native, headless architecture powered by Adobe Experience Manager (AEM) Cloud Services."

Himanshu Mody, head - India, Dept, added, “Our deep relationship with leading BFSI brands and a proven track record of successful go-lives reflects the enterprise expertise we bring to digital transformation. We are thrilled to partner with Kotak Life to architect a cloud-native, headless ‘digital backbone’ that provides the scalability to innovate faster and scale at pace. By blending our Agentic Development capabilities with Kotak Life’s forward-thinking AI vision, we are not just accelerating code and content delivery but setting a new benchmark for tech-driven agility in insurance."